Services
Parking
Complimentary Parking, including busses and RVs
Timed-Entry Tickets
Reserve your preferred tour check-in time by purchasing your ticket online before your visit.
Tickets can also be purchased when you arrive at Ruby Falls. Once on site, guests can select from the available tour check-in times at the Ruby Falls ticket desk or from ticket kiosks located inside the Ticket Atrium. Tickets are valid for one year from date of purchase.
Self-Serve Ticket Kiosks
Located in the Ruby Falls Ticket Atrium, guests can purchase tickets or select tour check-in times from the self-serve ticket kiosks.
Photo Services
Magic Memories offers the perfect way to capture your adventure at Ruby Falls. This specialized service will take your photo as the tour begins and have it available for purchase in a collectible folder in the Village Gift Shop at the end of your tour. To view your Magic Memories pictures taken at Ruby Falls, visit myrubyfallsphotos.com.
Guest Locker Rentals
Guest locker rentals are available as a convenient way to safely store your items while on your tour. $1.50/locker
Buy Now-Pick Up Later
The Ruby Falls Village Gift Shop offers complimentary service to store your purchases while you take your tour and during your stay at Ruby Falls.
Dog Kennels
There are 4 shaded, fenced kennels available at no charge on a first-come, first-serve basis. Special considerations are taken for service animals. For small animals, or those that may try to escape, we recommend bringing a pet crate or carrier for use in our kennels. Due to health guidelines, pets are not allowed on the Ruby Falls tour.
Electric Vehicle Charging Station
Complimentary electric vehicle charging stations are available at Ruby Falls on a first-come, first-serve basis.
Accessibility
Parking for guests with disabilities is available with a valid disability parking permit. Wheelchair accessible venues include: Blue Heron Overlook, Village Plaza, Ticket Atrium, Village Gift Shop, Journey 360 VR Experience, Back Porch Dining, Ruby's Kitchen, Restrooms, Cavern Castle Café and Dining Area, and the Cavern Castle Front Porch. Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair accessible. Historic Lookout Mountain Tower viewing decks built prior to current accessibility standards are accessed by stairs. Additional accessibility information is available by contacting Ruby Falls at info1@rubyfalls.com.